Privacy

Two Sisters Catering's website 'Privacy Policy', detailing your rights and our responsibilities to privacy.

PRIVACY POLICY

PURPOSE AND SCOPE

The purpose of our Privacy Policy is to provide information about:

what personal information Two Sisters Catering collects
how we handle that information, including how we use, disclose, and store it
how you can access your personal information, or make a complaint about our handling of your personal information.

This Privacy Policy should be read in conjunction with our Cookies Policy, Copyright Policy, and Terms of Use, which set out Two Sisters Catering’s general policies and guidelines on how it collects, handles, uses, and discloses information, in addition to the responsibilities of those using our website.

Two Sisters Catering Pty Ltd are the entity that collects data on this website and are committed to protecting the privacy of individuals’ personal information.

Two Sisters Catering is committed to compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Commonwealth)(“the Act”). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. Two Sisters Catering will only collect, use, or disclose personal information per the Act and this Privacy Policy.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

Two Sisters Catering is extremely concerned with protecting your privacy and confidentiality. Our Privacy Policy is both specific and strict. If you think our policy falls short of your expectations, or that we are failing to abide by our policy, please tell us.

DATA COLLECTION

Two Sisters Catering in general collects personal information in order to conduct our standard business operations, to provide and market our goods and services, and to meet our legal and regulatory obligations, including any ethical considerations.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual or from which an individual is reasonably identifiable:

whether the information or opinion is true or not, and
whether the information or opinion is recorded in a material form or not.

Information that is purely about a business and not an individual is not personal information and will not be covered by this Privacy Policy.

Examples of Personal Information we collect include names, email addresses, and mobile phone numbers. This Personal Information is obtained via phone, email, and our website Contact form, from cookies, and on occasion from third parties. We do not guarantee website links or the policy of authorised third parties.

Cookies are collected from your computer and enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

why do we collect it?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to you, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

HOW DO WE COLLECT IT?

Your personal information may be collected through various means, either directly from you or third parties.

This could include when you:

communicate with us via social media platforms
complete an online form or make a submission to us
send us an email
send correspondence to the Two Sisters Catering office directly.

We may only solicit and collect personal information:

for a lawful purpose that is reasonably necessary for, or directly related to, one or more of our functions or activities
by lawful and fair means.

In addition, we can only collect sensitive information with your consent, unless an exception applies under the Privacy Act.

Two Sisters Catering only uses your personal information to:

create, send, and manage emails relating to the work of Two Sisters Catering
measure email campaign and ad performance, and to evaluate your use of our website
compile reports on website activity for website operators
provide other services relating to website activity and internet usage.

A variety of information is collected by using our website, online services, and social media. Some of this may be personal information, which is summarised below:

Emails and electronic forms:

Emails will be recorded to our website hosting provider (Squarespace) back-end if you send us a message online via our Contact page webform. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent, with a copy emailed to our connected Microsoft Outlook business email account to allow response.

When you contact us to make a general enquiry, complaint, or feedback via our website form or email, you must provide an email address to which the system can send you communications. You are free to use an anonymous email address. We will not use your email address to send you any unsolicited information unless you otherwise indicate that you would like to receive additional information from us. Our secure forms can be identified by the padlock symbol and an address starting with HTTPS://. The personal information you provide to Two Sisters Catering on our website is voluntary.

Squarespace

Two Sisters Catering uses the secure, website platform Squarespace for interaction via our website and to receive general enquiries, complaints, or feedback, via a web form or email.

Squarespace (and its affiliated services) is based in the United States of America (USA) and the information collected about your use of the website (including your IP address) will be transmitted to and stored by Squarespace on servers located outside Australia. Squarespace may collect personal information, such as IP addresses, preferences, web pages you visited prior to coming to our website, information about your browser, network, or device, information about how you interact with our website (timestamps, clicks, scrolling, browsing times, searches, referral pages, load times, and any problems you may encounter, such as loading errors.

For further information on how Squarespace handles the personal information you have provided, refer to the Privacy Policy, Terms of Service, Cookies Policy, and Security Measures and Safeguards.

Cookies:

Two Sisters Catering uses session ‘cookies’ to help analyse how users use the Website. To learn more about cookies, see our Cookies Policy. By using our website, you consent to the processing of data about you in the manner and for the purposes set out in the Policy.

By using our website, submitting web forms, communicating and interacting with our social media accounts, sending and responding to emails, and receiving ads:

you consent to your personal information being collected, used, disclosed, and stored as set out in the Squarespace Privacy Policy and agree to abide by the Terms of Use
you consent to your personal information being collected, used, disclosed, and stored as set out in the various Google Privacy Policies and agree to abide by the various Google Terms of Use, per platform
you understand and acknowledge that this service utilises Squarespace and Google platforms, which are located in the United States of America (USA) and relevant legislation of the USA will apply
you agree that Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply
you understand and acknowledge that Squarespace and Google are not subject to the Privacy Act and you will not be able to seek redress under the Privacy Act but will need to seek redress under the laws of the USA.

We use both session ID cookies and persistent cookies. Most web browsers are set by default to accept cookies. If you decline cookies (via our opt-in/opt-out cookie pop-up notice), you will be unable to take advantage of some of the features of our website.

This information is used:

in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site
to send you news about the services for which you have signed up
to tell you about our other services.

Social media

We use social media platforms via Meta; Facebook, and Instagram to communicate with the public about our work. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public.

The social media platforms will also handle your personal information for their own purposes. These services have their own terms of service, privacy policies, cookie policies, and community standards/guidelines. You can access each of these for Meta, including Facebook and Instagram below.

Meta (and its affiliated services) is based in the United States of America (USA) and the information collected about your use of the website (including your IP address) will be transmitted to and stored by Meta on servers located outside Australia. Meta may collect personal information, such as your activity and information that you provide, friends, followers, and other connections, app browser and device information, and information from partners, vendors, and other third parties.

Meta General

Facebook

Instagram

BASIC IDENTIFICATION & CONTACT INFORMATION

Basic identification and contact information, such as your name and contact details.

This information is used:

to provide you with the services that you request
to personalise and customise your experiences
to maintain our accounts
for billing
to enable us to answer your enquiries
for verifying your identity
for marketing our services and products
to communicate with you by any means necessary
to help make your website as useful to you as possible
to report statistics, analyse trends, administer our services, and diagnose problems
as required or permitted by law.

PERSONAL INFORMATION

Personal information may be collected from a variety of sources.

This information may come from:

you or the company you work for
advertisers
mailing lists
recruitment agencies
contractors/business partners
when you acquire a product or service from us
register as a customer (new or returning)
provide a product or service to us
participate in our services
when you communicate with us by our website contact form, email, phone, or in writing.

Sensitive Information

Sensitive information is a special subset of personal information which requires greater protection under the Act.

It is defined in the Act to include information or opinion about such things as:

an individual's:
- racial or ethnic origin
- political opinions
- membership in a political association
- religious or affiliations
- philosophical beliefs
- membership of a trade union or other professional body
- sexual orientation or practices
- criminal record
health information
biometric information
genetic information.

Sensitive information will be used by us with your explicit consent:

for the primary purpose for which it was obtained
for a secondary purpose that is directly related to the primary purpose
or where required or authorised by law.

VOLUNTEERED INFORMATION

Information volunteered by you for a particular purpose, for example, a personal profile via social media, correspondence via email, details submitted via our website contact form, or information shared via phone.

This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the website page requires.

We will make the intentions of why we are collecting the types of information explicitly clear on the face of the webpage. If you do not provide us with the information that we request, we may not be able to provide you with our products or services. For example, if you do not provide the requested details as part of a catering enquiry, either by our website form, email, or phone, we will not be able to assist you with your catering request.

Disclosure of Information

Your Personal Information may be disclosed in a number of circumstances including the following:

third parties where you consent to the use or disclosure; and,

where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your personal information may also be exposed from time to time to website maintenance and support personnel acting in the normal course of their duties.

Security of Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is, or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Information

You may access the Personal Information we hold about you, to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Two Sisters Catering Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We subject to the law, may be required to give information to legal authorities if they so request or if they have the proper authorisation, such as a search warrant or court order.

INFORMATION REQUEST

At any time you may review or update the personally identifiable information that Two Sisters Catering holds about you. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

We will require you to verify your identity and specify what information you require. Contact Two Sisters Catering via email at twosisterscatering1@outlook.com, or write to us at:

Two Sisters Catering Pty Ltd
155 Crook Street, Strathdale
VICTORIA, Australia, 3550

POLICY FEEDBACK

To help us improve our Privacy Policy and practice, please provide feedback. You may email Two Sisters Catering at twosisterscatering1@outlook.com, or write to us at:

Two Sisters Catering Pty Ltd
155 Crook Street, Strathdale
VICTORIA, Australia 3550

POLICY ENQUIRIES AND/OR Complaints

If you have an enquiry and/or complaint concerning how we maintain the privacy of your personal information, please contact us as set out below.

All enquiries and complaints will be considered by our Directors and we may seek further information from you to clarify.

If we agree that a complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

If you have any enquiries and/or complaints about our Privacy Policy, please contact us via email at twosisterscatering1@outlook.com, or write to us at:

Two Sisters Catering Pty Ltd
155 Crook Street, Strathdale
VICTORIA, Australia 3550

Policy Updates

This policy may change from time to time and is always available on our website. It is your responsibility to check back regularly for the currency of the policy and to ensure you understand our responsibilities and your rights.

Last updated: Sunday 30 June 2024